Talk:Renewed Chocolat Forest (2016)/@comment-95.79.93.41-20160211073457/@comment-25298888-20160212173704

You always get that e-mail first. You'll get an actual reply once someone at their office sees it (remember they are on Japanese time). The English bit is probably to deter people from asking questions in other languages. The people answering the e-mails are most likely Japanese that can understand English, but not enough to be fluent. At least that's how it seemed to me the last time I e-mailed (grammar was a bit rough).